Return, Refund
EcoBranches is focused on providing seamless shopping experiences for customers. This policy describes the terms for returns, refunds, and shipping for purchases made on our website [www.ecobranches.com]. Please read the information below in its entirety.
1. Return Policy
1.1 Eligibility for Returns
- You must ask for a return within 7 days after receiving the item.
- They must not have been used, packed, and salable as new.
- Some items like food, custom-made products, or items on sale may be excluded from the returns.
1.2 Return Process
- For return requests, contact us at info@ecobranches.com with your order details and return reason.
- After approval, return instructions alongside a return address will be sent.
- Unless the product is faulty or was sent in error, the customer must cover the return shipping fee.
2. Refund Policy
2.1 Refund Eligibility
- Upon receiving the returned item, we will review it and inform you of the refund's approval status.
- Approved refunds will be completed within 7 business days using the original payment method.
2.2 Non-Refundable Items
- Gift cards, downloadable products, and items marked as final sale cannot be refunded.
2.3 Late or Missing Refunds
- Check with your bank or payment provider if you have not received your refund after the allowable time.
- For further assistance, contact us at info@ecobranches.com .
3. Damaged or Incorrect Items
3.1 Reporting Issues
- Damaged or incorrect items must be reported within 7 days from delivery. Contact us if you need assistance.
- To resolve the issue, please send us photographs of the damaged product and packaging.
3.2 Resolution Options
- We can refund, replace, or give store credit depending on the issue.